The process below outlines a series of steps that can be taken when conflict arises within the Institute. The steps do not have to be taken in order, and you can skip steps.
This policy was adapted by Kai Cheng Thom from the Generative Conflict Map by Caffyn Jesse, with support from Tricia Bowler and Kai Cheng. For more of Caffyn’s writing on the process see HERE
Power Dynamics: It is important to acknowledge that power dynamics within any community have an enormous impact on the ways that conflict occurs and is resolved. For example, a student in conflict with another student may feel much safer directly addressing that conflict directly than if the conflict was between a student and an ISSSE Faculty Member. Similarly, systemic issues of race, class, gender, and ability also impact the relative safety of conflict resolution processes. Although power dynamics can never be fully removed, the Generative Conflict Process seeks to balance and reduce the potential power abuse in the following ways:
Transparency: The process should at all times be as transparent as possible to the parties involved. Anyone involved in a conflict has the right to know what the Institute’s policies, procedures, and values are, and to ask questions about them.
Support: Everyone involved in a conflict at the Institute has the right to access both formal and informal supports. Formally, the Institute is committed to providing Conflict Supporters to any person involved in a conflict. Conflict Supporters can be Institute staff, students, or associates, and their role is to provide emotional support and information about Institute policy and procedure to folks in conflict. Conflict Supporters do not try to mediate or tell the people in conflict what to do. Their job is to provide a safe-enough, confidential space for individuals in a conflict to receive support and not feel alone. In some cases, the Institute may also bring in an external mediator or facilitator whose job is to act as an impartial third party while holding a restorative process or ritual.
Informal supports can include talking to friends and peers about what is going on in a conflict – because conflicts do not have to be a secret. However, depending on the situation, it may be important to consider the confidentiality of others.
Empowered Choice & Voice: Empowered choice and voice is a key skill and value of the SSE profession, and it applies very much to conflict situations. All parties in a conflict have a right to express their needs, wants, boundaries and limits. Anyone at the Institute can refuse to participate in a conflict resolution process, and anyone can ask that a process be changed so that it better meets their needs.
Honoring Endings: Normative understandings of conflict resolution in the dominant culture often mandate relationship repair in order to preserve false harmony. The result is that employees can be forced to work with exploitative bosses, individuals may be forced to endure abuse from family members for the sake of “getting along.” Sometimes, the best form of conflict resolution is ending a relationship and seeking to reduce or avoid future harm. The Institute encourages all participants in conflicts to make the choices that are best for them, and to provide support for both relationship repair and relationship endings where appropriate.
Check out this step by step guide to using the Generative Conflict Policy